Terms of service

Last Updated: August 29, 2026

Welcome to Casaiva. These Terms of Service govern your use of the Casaiva website, https://www.casaiva.shop, and your purchases from our store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Casaiva

Casaiva sells home décor products to customers in the United States.

Business Address:
Casaiva
16108 Foothill Blvd
Fontana, CA 92335
United States

Email: support@casaiva.shop
Phone: +1 714-643-5478

Customer support is available 24/7 by email.

2. Products and Product Information

We make reasonable efforts to provide accurate product information, descriptions, and images on our website.

Product availability and other product details may change. We do not guarantee that every product will remain available at all times.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information necessary to process and deliver your order.

Orders are subject to availability. We may be unable to fulfill an order if the requested product is unavailable or if information necessary to process the order is incomplete or inaccurate.

4. Processing and Delivery

Orders generally require 1–3 business days for processing.

Standard delivery generally takes 3–7 business days after processing.

Standard shipping is free on all orders.

We ship to addresses within the United States only.

Orders may be delivered through USPS, UPS, FedEx, DHL, or other delivery carriers.

Our order processing cutoff time is 5:00 PM California time.

Delivery times may vary depending on the carrier and other circumstances affecting delivery.

5. Pricing and Currency

Prices on our website are displayed in U.S. dollars (USD).

The payment methods available through our store include:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

6. Returns and Refunds

Returns are accepted within 30 business days from the date the customer receives the order, subject to the requirements of our Return and Refund Policy.

Customers are responsible for return shipping costs.

For damaged, defective, incorrect, or other delivery-related issues, an uncut unboxing video clearly showing the product and the issue is required.

Approved refunds are processed within 5–10 business days to the original payment method.

7. Acceptable Use

You agree to use our website only for lawful purposes.

You must not misuse the website, interfere with its operation, attempt to gain unauthorized access to its systems, or use the website in a way that could harm Casaiva or other customers.

8. Website Content

The content available on our website, including text, product descriptions, graphics, images, logos, and other materials, is provided for use in connection with Casaiva and its products.

You may not reproduce, copy, modify, distribute, or commercially use our website content without appropriate authorization.

9. Third-Party Services

Our store may use third-party services to support functions such as payment processing, analytics, marketing, and order delivery.

Third-party services may operate under their own terms and policies. Casaiva is not responsible for the independent policies or practices of third-party service providers.

10. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our store, services, or business practices.

Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update means that you accept the updated terms.