Frequently Asked Questions (FAQ)

Casaiva
https://www.casaiva.shop

What does Casaiva sell?

Casaiva is an online store specializing in home décor products.

Where does Casaiva ship?

Casaiva currently ships within the United States only.

How much does shipping cost?

Standard shipping is free on all orders.

How long does order processing take?

Orders are generally processed within 1–3 business days after the order is placed.

How long does delivery take?

After processing, delivery generally takes 3–7 business days.

Delivery times can vary depending on the shipping carrier and destination.

Which carriers does Casaiva use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available carriers, depending on the order and shipping arrangements.

What is the daily order cutoff time?

Casaiva's stated order cutoff time is 5:00 PM California time (CA).

What payment methods does Casaiva accept?

Casaiva accepts:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

What currency are prices shown in?

All prices on the Casaiva website are displayed in U.S. Dollars (USD $).

How long do I have to return an item?

Eligible products may be returned within 30 business days according to Casaiva's return requirements.

Who pays the return shipping cost?

The customer is responsible for return shipping costs.

What items cannot be returned?

Items are not eligible for return when they have been used, worn, washed, or damaged after delivery. Returns may also be refused for items with removed tags, labels, or stickers; missing original packaging or components; stains, odors, smoke smell, pet hair, or other visible signs of use.

Customized, personalized, and made-to-order products are not eligible for return. Clearance, final sale, and items marked “Non-Returnable” are also not eligible unless they are defective, damaged, or incorrectly shipped.

Gift cards and digital products are not eligible for return.

Products damaged through misuse, accidents, negligence, or unauthorized repairs are not eligible for return. Items returned after the eligible return period, with missing parts, or without required return authorization may also be refused.

Is an unboxing video required?

For an issue involving a damaged, defective, or incorrect product, Casaiva requires an uncut unboxing video clearly showing the product and the issue. If the required uncut unboxing video is not provided, the return or claim may not be accepted.