Privacy policy

Last Updated: August 29, 2026

Casaiva (“Casaiva,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website, https://www.casaiva.shop.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your privacy.

Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Information you provide when contacting customer support
IP address
Device, browser, and website usage information

We may also collect information through cookies and similar technologies.

How We Use Your Information

We use personal information to:

Process and fulfill orders.
Provide customer support.
Communicate with you about your orders and our services.
Improve our website, products, and customer experience.
Maintain website security and functionality.
Understand how customers use our website.
Send marketing emails when you have agreed to receive them.
Operate and improve our business.

Cookies and Analytics

Casaiva uses cookies and similar technologies on its website.

We use Google Analytics to understand website traffic and how visitors use our website. We also use Meta Pixel to help us understand website activity and support our marketing.

Cookies may collect information such as your device, browser, IP address, pages visited, and interactions with our website.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email Marketing

Casaiva may use Shopify Email to send marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email. You may still receive necessary service-related communications, such as messages concerning your orders or customer support requests.

How We Share Information

We may share personal information with service providers that help us operate our store and provide services to you.

These may include:

Shopify and related services used to operate our online store.
Payment providers used to process transactions.
Shipping and delivery providers, including USPS, UPS, FedEx, DHL, and other carriers used to fulfill orders.
Google Analytics and Meta services used for analytics and marketing.
Shopify Email for email marketing.
Other service providers when necessary to provide or support our services.

We do not state that we sell your personal information.

Payment Information

Payments are processed through the payment methods available at checkout, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment information may be processed by the applicable payment provider. Casaiva does not represent that it independently stores complete payment card information.

Data Security

We take reasonable steps to protect personal information against unauthorized access, use, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with applicable requirements, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is intended for general consumers and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13.

California Privacy Rights

If you are a California resident, you may have privacy rights under applicable California law, including rights concerning access to, correction of, or deletion of certain personal information, subject to applicable exceptions and requirements.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.