Refund policy

Last Updated: August 29, 2026

At Casaiva, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below.

Return Eligibility

You may request a return within 30 business days from the date you receive your order.

To be eligible for a return, the product must be in its original condition and must not have been used, worn, washed, or damaged after delivery.

The following conditions apply:

  • Original tags, labels, and stickers must still be attached.
  • The original packaging, box, wrapping, and protective materials must be included.
  • All accessories, manuals, free gifts, and other components included with the purchase must be returned.
  • The product must not have stains, odors, smoke smell, pet hair, or other visible signs of use.
  • Products must not have missing parts or components that were included at delivery.
  • A return must have prior return authorization where applicable.
  • For any return or refund request involving a damaged, defective, incorrect, or other delivery-related issue, we require an uncut unboxing video clearly showing the product and the issue.

Items Not Eligible for Return

The following items are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Items with original tags, labels, or stickers removed.
  • Products returned without their original packaging, box, wrapping, or protective materials.
  • Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
  • Products with stains, odors, smoke smell, pet hair, or visible signs of use.
  • Customized, personalized, or made-to-order products.
  • Clearance or final-sale items, or items marked as “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.
  • Gift cards and digital products.
  • Products damaged because of misuse, accidents, negligence, or unauthorized repairs.
  • Items returned after the 30-business-day return period.
  • Products returned with missing parts or components that were included at delivery.
  • Returns without prior return authorization where applicable.
  • Claims involving a damaged, defective, incorrect, or other delivery-related issue when the required uncut unboxing video is not provided.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

Please do not send a return to us before receiving return instructions or authorization where applicable.

Return Address:

Casaiva
16108 Foothill Blvd
Fontana, CA 92335
United States

Refunds

Once we receive and review your returned product, we will process the refund for an approved return.

Approved refunds are processed within 5–10 business days and are issued to the original payment method.

The time it takes for the refunded amount to appear in your account may depend on your payment provider.

How to Request a Return

To request a return, contact us at:

Email: support@casaiva.shop
Phone: +1 714-643-5478

Please provide your order information and details about the item you wish to return. For damaged, defective, incorrect, or other delivery-related issues, include the required uncut unboxing video clearly showing the product and the issue.

Customer support is available 24/7 by email.